What is DRI*AVAST SOFTWARE on my credit card statement?

This is a charge for an Avast antivirus software subscription renewal, processed through Digital River. You probably signed up for a free trial or bought a discounted first year that auto-renewed at full price.

Full Name & What It Is

When you see DRI*AVAST SOFTWARE on your bill, it means your antivirus software just renewed. The "DRI" part stands for Digital River, the payment company that handles billing for Avast. Avast is the company that makes the security software on your computer. Most people see this charge once a year for Avast Premium Security, Avast Ultimate, or Avast Cleanup Premium. The reason the price looks so high is that Avast almost always gives a big discount for your first year — you might have paid only $29.99. When that first year ends, the system automatically bills you the full regular price. That can jump to $69.99, $89.99, or more.

Merchant Code: DRI*AVAST SOFTWARE

Company: Avast Software (billed through Digital River)

Service: Antivirus Software Subscription Renewal

Common Scenarios

1. New Laptop Trial Expired

You bought a new laptop a year ago and it came with a free trial of Avast that you activated with your credit card.

2. Discounted First Year

You downloaded the free version of Avast and clicked a "90% off" pop-up to get the premium version for one year.

3. Family Member Installed It

Your spouse or child installed the software on the family computer and used your card for the initial setup.

4. Annual Price Increase

You've had Avast for years and just noticed the annual price increased significantly compared to last year.

5. Deleting the App Didn't Cancel Billing

You tried to cancel months ago by deleting the app, but since you didn't cancel the billing on the website, the charge still went through.

Is This a Scam?

⚠️ Legitimate but feels like one.

Honestly, it's not a scam in the sense that a hacker stole your card. It's a legitimate charge from a real software company. However, it definitely feels like a scam to a lot of people because the price jumps so much without a clear warning. Don't panic yet — check your email for anything from "Digital River" or "Avast." They usually send a reminder a few weeks before charging you. Most of the time, it's just a forgotten subscription that did exactly what it was programmed to do.

Customer Service

Phone:

1-866-538-3588

Digital River Shopper Support

Website:

avast.com

Account portal → Auto-renewal settings

Reddit User Discussions

"I was so mad when I saw $90 gone from my account, but then I remembered I signed up for that $2 intro deal last summer."

— u/LaptopLarry

"Digital River handles a ton of software bills, so don't be scared by the DRI prefix, it's just their payment system."

— u/SecureSally

"You have to go into the Avast portal and click like three different buttons to actually stop the auto-billing, otherwise it just keeps coming back every year."

— u/TechFixer92

How to Get a Refund

Step 1. Find your Order ID number in the confirmation email Avast sent you or by using the lookup tool on digitalriver.com.

Step 2. Go to the official Avast support website and navigate to the "Request a Refund" page within 30 days of the charge.

Step 3. Log into your Avast account portal and toggle the "Auto-renewal" switch to OFF so you don't get charged again next year.

Step 4. Keep the confirmation number for your refund request and check your bank account after 7 business days to make sure the money is back.

💡 Want complete dispute templates and bank phone scripts? Get the Pro Guide →

Frequently Asked Questions

Why is DRI*AVAST SOFTWARE charging me so much?

Avast usually offers a low price for the first year. When that year ends, the subscription renews at the full standard price, which is often double or triple what you paid initially.

How do I cancel the DRI*AVAST subscription?

You must log into your account at avast.com and turn off the auto-renewal setting. Simply uninstalling the software from your computer will not stop the charges to your credit card.

Can I get a refund if I didn't want the renewal?

Yes, Avast typically offers a 30-day money-back guarantee for annual renewals. You need to submit a refund request through their website or call Digital River support at 1-866-538-3588 within that window.