What is DRI* on my credit card statement?

If you see a charge on your card statement starting with DRI*, it's a charge from Digital River, a payment processor that handles subscriptions and purchases for software companies. The name after DRI* is usually the software or service you bought.

Full Name & What It Is

DRI stands for Digital River. They're a behind-the-scenes payment company that many software brands use to handle their billing. When you buy antivirus software, a PDF editor, or a cloud backup service, the actual company might use Digital River to process the payment. That's why you see DRI* on your statement instead of the software company's name. Digital River is the middleman — they make selling downloads and managing auto-renewals easier for software developers.

Merchant Code: DRI*

Company: Digital River, Inc.

Service: Payment processor for software subscriptions and digital product purchases

Common Scenarios

1. Antivirus Auto-Renewal

You bought Kaspersky or Avast antivirus software last year, and your subscription just auto-renewed for another twelve months through Digital River's billing system.

2. PDF Editor License

You purchased a license for a PDF editing tool like Nitro PDF or Nuance, and the card transaction went through Digital River.

3. Cloud Backup Service

You set up a monthly cloud backup service with Carbonite or a similar brand, and they billed your card through their partner platform.

4. Digital Game Downloads

You paid for a digital game or expansion pack from a publisher like Square Enix or Capcom, and the charge looks like DRI*SQUARE ENIX on your statement.

5. Work Software Tools

You bought a design program or utility tool for your work computer, and the receipt came from Digital River instead of the developer.

Is This a Scam?

✅ Usually legitimate.

Honestly, most of these are fine. It's usually a purchase you forgot about or an auto-renewal for a program you installed months ago. Don't panic yet — search your email inbox for "Digital River" or "DRI" to find a receipt. Check your computer for any antivirus programs, backup software, or utility apps. These often renew automatically once a year. If you've searched everywhere and still can't find anything, someone might've used your card without your permission.

Customer Service

Phone:

1-866-538-3588

Digital River Shopper Support

Website:

digitalriver.com

Shopper Support → Order Lookup Tool

Reddit User Discussions

"I freaked out when I saw DRI*Avast on my card statement. I thought someone stole my identity! Then I checked my email and realized it was just my antivirus auto-renewing. I wish they'd use the actual software name first."

— u/tech_confused_22

"My statement had a charge for DRI*NitroPDF. I completely forgot I signed up for their tool last year for a school project. Checked my bank app, saw DRI*, and immediately thought it was a hack. Don't worry, it's just Digital River."

— u/software_guy_90

"I always get confused by DRI* charges on my credit card. It's never the name of the app I bought. If you call them, they'll tell you what product it's for, so don't call your bank to dispute it until you check first."

— u/grandma_coder

How to Get a Refund

Step 1. Go to digitalriver.com and use their shopper lookup tool to find your order details and receipt.

Step 2. Note down the specific software merchant's name and your unique order ID from the transaction page.

Step 3. Contact the software company's support team directly to request a refund, since they're the ones who created the program.

Step 4. If the software company doesn't reply or refuses to help, contact Digital River support at 1-866-538-3588 or open a case on their website.

💡 Want complete dispute templates and bank phone scripts? Get the Pro Guide →

Frequently Asked Questions

Why does Digital River show up as DRI* on my credit card statement?

DRI* stands for Digital River, which is a payment processor that software companies use to manage sales and auto-renewals. When you buy an application, Digital River processes the charge, so their name appears on your statement instead of the actual software brand.

How can I look up my DRI* charge online?

You can visit digitalriver.com and go to their shopper support page. They have an online order lookup tool where you can find details about the charge by typing in your email and the last four digits of your credit card.

Is 1-866-538-3588 the official number for Digital River support?

Yes, 1-866-538-3588 is Digital River's official shopper support number. You can call this toll-free line to speak with their customer service team and get help identifying any unrecognized charges.