What is PAYPAL *NETFLIX on my credit card statement?

Q: How do I stop Netflix from charging my PayPal?

You need to log into PayPal, go to your settings, and find Automatic Payments. Look for Netflix in the list and select Cancel to stop any future charges.

This is your Netflix subscription being billed through PayPal instead of directly from Netflix. You set up Netflix to charge your PayPal account, which then charges your credit card.

Full Name & What It Is

PAYPAL *NETFLIX means you're paying for your Netflix membership through PayPal's payment system. Most people are used to seeing NETFLIX.COM on their bank statements. If you see this specific PayPal version, it's because you chose PayPal as your payment method when you signed up. Netflix doesn't charge your card directly — they ask PayPal for the money, and then PayPal takes it from your linked credit card. Netflix plans: Standard with ads ($6.99/mo), Standard ($15.49/mo), Premium ($22.99/mo). It's very common for people to forget they linked their accounts years ago.

Merchant Code: PAYPAL *NETFLIX

Company: Netflix (billed through PayPal)

Service: Netflix Streaming Subscription

Common Scenarios

1. PayPal One-Touch Signup

You used PayPal checkout to start a Netflix subscription and forgot it wouldn't show up as a direct Netflix charge.

2. Expired Card Backup

Your credit card on file with Netflix expired, so the system automatically used your backup PayPal account to keep your service active.

3. Family Member Reactivation

You shared your PayPal login with a family member who used it to reactivate a Netflix account on their smart TV.

4. Third-Party Promo Signup

You signed up for a promotional offer through a third party that required a PayPal connection for future billing.

Is This a Scam?

✅ Usually legitimate.

Honestly, most of these are fine. It's a standard way for Netflix to handle billing. But it can be a sign of a "zombie" subscription — you think you cancelled Netflix, but the charge keeps hitting your card. This happens because people cancel their account on the Netflix website but forget to stop the "Automatic Payment" agreement inside their PayPal settings. Check both places. If you don't even have a Netflix account, check with family members first.

Customer Service

Phone:

1-888-221-1161

PayPal Support

Website:

paypal.com

Settings → Automatic Payments

Reddit User Discussions

"I was panicking about a PayPal charge until I realized my Netflix was set to auto-pay through my PayPal balance instead of my bank."

— u/StreamDreamer

"Make sure you check your PayPal 'Automatic Payments' list because sometimes the billing stays active even if you think you deleted your Netflix profile."

— u/CordCutter99

"The PAYPAL *NETFLIX label is just a sign that your card is the backup funding source for your PayPal wallet."

— u/TechSupportAl

How to Get a Refund

Step 1. Log into your Netflix account and check the billing history to see if the charge matches your plan price.

Step 2. Log into your PayPal account, find the transaction, and click on "Manage Netflix Billing" to ensure the subscription is cancelled.

Step 3. Use the Netflix Help Center live chat to explain that you were charged accidentally and ask for a refund.

Step 4. If Netflix won't help, call PayPal at 1-888-221-1161 to open a billing dispute for an unauthorized or incorrect charge.

💡 Want complete dispute templates and bank phone scripts? Get the Pro Guide →

Frequently Asked Questions

Why does my Netflix bill say PayPal?

This happens because you chose PayPal as your payment method instead of entering your credit card directly on Netflix. PayPal processes the payment and then charges your linked card.

How do I stop Netflix from charging my PayPal?

Log into PayPal, go to your settings, and find "Automatic Payments." Look for Netflix in the list and select "Cancel" to stop any future charges.

Can I get a refund for a PAYPAL *NETFLIX charge?

Yes, you can request a refund through Netflix if you haven't used the service during the billing period. If they refuse, contact PayPal support at 1-888-221-1161 to dispute the charge.